1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund the total amount of your order, using the original method of payment.
2. Delivery Location
All items offered on our website are available for delivery worldwide.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 3 weeks of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website in the “order notes” section.
5. Shipping Costs
All our orders are shipped exclusively by UPS. Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +1 (250) 338-4949 or toll-free at 1-877-338-4949 (North America only).
If you have any questions about the delivery and shipment or your order, please contact us at +1 (250) 338-4949 or toll-free at 1-877-338-4949 (North America only).
Questions about our delivery policy?
Ask us anything!
OUR LOCAL TIME
- Pacific Time
- 09:00 AM – 05:00 PMPacific Time